FAQ - Frequently Asked Questions

For Men - Product Design from Berlin - FAQ - Here We Answer Frequently Asked Questions. We Want to Offer You the Best Service, Which Includes the Fast and Smooth Processing of Your Order.

1. Is Visiting and Shopping on Your Website Really Secure?
2. Do I Need to Create a Visitor Account to Shop with You?
3. What Are Your Shipping Costs?
4. What Is the Minimum Order Value?
5. Is There a Limit on Orders?
6. How Can I Pay in Your Online Shop?
7. How Are Your Products Made?
8. Where Do You Produce Your Accessories?
9. Can You Always Deliver the Products I Select?
10. Are Currently Out-of-Stock Products Available Later?
11. Can You Provide Information on Restocks for Individual Items?
12. Where Do You Deliver?
13. How Long Does It Take for My Order to Arrive?
14. What Should I Do if My Package Does Not Arrive?
15. Why Do I Need to Provide My Phone Number and Date of Birth?
16. What Should I Do if I Do Not Like the Ordered Goods?
17. What Do I Need to Do if I Want to Exchange an Item?
18. Why Do I Have to Pay the Return Shipping Costs?
19. How Long Does It Take for a Refund After a Cancellation?
    
20. Why Can I Not Redeem the Discount Code from the Newsletter Signup?
21. What Is the Return Address?
22. Can I Also Order by Phone?

 

1. Is Visiting and Shopping on Your Website Secure?

Yes, all data is transmitted securely. This also applies to the checkout area and thus to shopping in the STARBEIT online shop.

 

2. Do I Need to Create a Visitor Account to Shop with You?

No, you do not need to create a visitor account or an account to shop with us. We deliberately choose not to, as we want to keep the collection of personal data to a minimum. However, feel free to sign up for our newsletter. You will benefit from special promotions and learn about exclusive discount codes that we only publish in our newsletter.

 

3. What Are Your Shipping Costs?

The STARBEIT online shop offers free shipping within Germany, regardless of the invoice amount. For standard shipping, we charge 4.90 euros within the European Union and 9.90 euros to Switzerland.

 

4. What Is the Minimum Order Value?

There is no minimum order value in the STARBEIT online shop.

 

5. Is There a Limit on Orders?

No, there is generally no limit on your order in the STARBEIT online shop.

 

6. How Can I Pay in Your Online Shop?

You can choose from a variety of common payment methods, including credit card, PayPal, Apple Pay, and more. As a rule, your preferred payment method will already be suggested to you in the checkout area. Of course, you can also use any other payment method we offer. We are sure that the right one will be included.

 

7. How Are Your Products Made?

Developing new designs takes a lot of time. However, we have years of experience in this. It is simply our passion. We test our products ourselves or ask friends to do so. We then revise and eliminate all identified weaknesses. Finally, we achieve a result that meets our high standards. Not all of our product ideas actually make it into the shop. However, the range is constantly growing.

 

8. Where Do You Produce Your Accessories?

We at STARBEIT produce exclusively in Germany. This is part of our philosophy. Either in our own studio in Berlin or with carefully selected partners who share our high standards. We source materials from various European countries. We believe that regional and fair is better than low prices due to poor working conditions anywhere in the world.

 

9. Can You Always Deliver the Products I Select?

In the STARBEIT online shop, only items that are actually available are displayed. Our database is updated very frequently. However, in exceptional cases, an item may already be sold out at the time you submit your order.

However, availability is automatically checked before completing the order process. If an item is no longer in stock in the meantime, you will receive an immediate notification.

In the event that several people order the same item at the same time, and only one is available, it can unfortunately only be determined after processing your order whether the desired item is still available. If the order cannot be fulfilled due to a sell-out, we will inform you as quickly as possible.

 

10. Are Currently Out-of-Stock Products Available Later?

Yes, in principle, it is possible that an item that was previously sold out will be available again at a later time. It is therefore worth checking the STARBEIT online shop regularly and checking the availability of the desired item.

 

11. Can You Provide Information on Restocks for Individual Items?

No, unfortunately, we cannot provide concrete information on whether an item will be available again at a later time or not. However, you are welcome to contact us directly: You can reach us anytime by email at: post@starbeit-shop.com

You can reach us by phone Monday to Friday from 10:00 a.m. to 5:00 p.m. at this number: +49 30 69596763 (telephone costs may vary depending on the provider).

 

12. Where Do You Deliver?

We deliver to Germany and all EU countries, as well as to Switzerland.

We ship your order to any address you choose. You can specify any delivery address, even one that differs from your main address. However, your main place of residence must be the billing address.

 

13. How Long Does It Take for My Order to Arrive?

The shipping time is 2-3 business days after receipt of the complete and error-free order. As a rule, your order will be on its way the next day. Unless individual orders overlap and we have to reproduce the item at short notice.

 

14. What Should I Do if My Package Does Not Arrive?

As soon as your order leaves us, you will receive a shipping notification by email. If your package does not arrive within a maximum of 5 business days despite confirmed shipping, please contact us immediately. We will then prepare a corresponding replacement delivery for you if necessary. You can reach us anytime by email at: post@starbeit-shop.com You can reach us by phone Monday to Friday from 10:00 a.m. to 5:00 p.m. at this number: +49 30 69596763 (telephone costs may vary depending on the provider).

 

15. Why Do I Need to Provide My Phone Number and Date of Birth?

You do not need to do this with us! You can. In any case, we want to offer you the best possible service, which above all includes the fast and smooth processing of your order. We use your phone number to clarify any questions regarding your order as quickly and easily as possible and as part of customer support. For the order, your email address is sufficient in any case.

Your personal data is generally treated confidentially by us. We do not need your date of birth. We want to keep the collection of your data to a minimum.

 

16. What Should I Do if I Do Not Like the Ordered Goods?

You can return any items purchased in the STARBEIT online shop within 14 days of receipt, without stating any reasons, to the following address: STARBEIT Susanne Sohst, Altonaer Straße 5, 10557 Berlin, Germany

If you have already paid for the returned goods, we will refund the amount immediately. The refund will be made using the payment method you used to pay for your order. If you have not yet paid your invoice, you can of course deduct the returned items from the invoice amount. You must bear the return shipping costs. Please refer to our information on Right of Withdrawal.

Please note that returned goods must be in a condition that corresponds to normal use for the purpose of inspecting the goods, as would be customary for trying them on in a store. Furthermore, the goods must be in the original packaging and, if applicable, bear the original labels. If the goods deteriorate due to excessive use, we reserve the right not to accept the return and to charge accordingly. Please also refer to our Terms and Conditions.

 

17. What Do I Need to Do if I Want to Exchange an Item?

Good service and your satisfaction are particularly important to us. If you want to exchange an item, simply return it to us within 14 days of receipt: STARBEIT Susanne Sohst, Altonaer Straße 5, 10557 Berlin, Germany

As a rule, it is possible for us to provide you with a replacement quickly and without problems if you want the item you ordered in a different size. You do not need to place a new order. If you decide on a completely different item, you must place a new order in the shop.

You must bear the return shipping costs. We will cover the costs of a new delivery of STARBEIT to you.

 

18. Why Do I Have to Pay the Return Shipping Costs?

Many companies already include the return shipping costs in their sales prices. We, on the other hand, do not include the return shipping in the product price. This is much fairer to all customers who keep the product. These customers save. They do not pay us for a return shipment that they do not use. Therefore, it is correct that in the event of a cancellation here in the shop, you bear the return shipping costs. Further information can be found in the Terms and Conditions.

 

19. How Long Does It Take for a Refund After a Cancellation?

By law, a refund must be issued within 14 days. We complete it within 7 days. Of course, the prerequisite for this is that we have received the product back from you in perfect condition. We will inform you by email as soon as we have issued the refund.

 

20. Why Can I Not Redeem the Discount Code from the Newsletter Signup?

The discount code from the newsletter signup only works if the shop system does not yet know your email address. If you have already purchased a product in the shop and then sign up for the newsletter, you cannot use this discount code. It only works in connection with the first order. However, you can send us a message after your later newsletter signup. We will then be happy to set up your very personal discount code.

 

21. What Is the Return Address?

STARBEIT Susanne Sohst, Altonaer Straße 5, 10557 Berlin, Germany

 

22. Can I Also Order by Phone?

No, this is currently not possible. Please simply use our online shop for your order. It is straightforward and secure.