Service

Do you have questions about your order or need support? Our customer service team is available Monday to Friday between 10 am and 5 pm.

Of course, you can also contact us via chat.

Payment options and shipping

Pay for your order conveniently in advance using your preferred payment method. Once payment has been received, we will ship your order within 2 to 3 days.

Orders are shipped via Deutsche Post using Maxibrief or via DHL or Hermes for larger orders. Please note that we do not deliver to PO boxes.

Custom bracelet lengths

Would you like a bracelet in a custom length? No problem! We make every bracelet to your measurements. Please note, however, that custom-made bracelets cannot be exchanged.

Below you will find information about our standard bracelet lengths. Please note that you should add approximately 1.5 to 2 cm to your wrist circumference so that the bracelet fits loosely and comfortably.

S | 18-19 cm (short, for narrow wrists)
M | 20-21 cm (medium, for average wrists)
L | 22 cm (long, for sturdier wrists)
XL | 23 cm (long, for strong wrists)

Gift vouchers

Are you looking for a suitable gift but not sure what exactly?

Give a gift voucher, which we offer in three values (€20, €50, €100). Perfect for any occasion and can be redeemed individually. By the way, the voucher code can be used multiple times until the corresponding balance has been exhausted. It does not have an expiration date.

Personal messages for your gift

We are happy to personalize your order with a personal message. Simply add your desired message when placing your order, and we will make sure it is included with the gift.

Personal engravings on our products are currently not possible.

Sustainable shipping and right of return

Shipping is 100% plastic-free, and you can enjoy risk-free shopping with a 14-day right of return. We currently offer free shipping within Germany. Please note that for environmental reasons, we do not send partial shipments. Here you will find detailed information about shipping.

Extended warranty

For some of our handmade bracelets, we offer an extended 6-month warranty against material and manufacturing defects. Every bracelet is crafted with great care in Germany. If a problem should nevertheless arise, we will assess the case individually and find a suitable solution together. Information on which product the warranty applies to can be found on the respective product pages.

The warranty does not cover damage caused by improper use or natural wear and tear of the leather.

Cancellation and exchange

You can exercise your right of withdrawal within 14 days without stating any reason.

If you would like to exchange an item, please return it to us within 14 days of receipt. As a rule, we can easily and promptly provide a replacement if you would like the item in a different size.

To exchange it for a completely different item, please place a new order. More information about cancellation.

Your satisfaction is very important to us! Do not hesitate to contact our customer service team if you have any further questions or need support. We are happy to help!

For Men Product Design from Berlin