Cancellation
We are pleased that you are interested in our products and our online shop: starbeit-shop.com. Transparency is important to us. Below, we provide you with detailed information about your right of withdrawal. If you have any questions about this, please feel free to contact us directly at Contact.
The EU Directive on the right of withdrawal applies. If you order as a consumer, you can withdraw from this contract within 14 days without stating any reason. A consumer is any natural person who enters into a legal transaction for a purpose that cannot be attributed to their trade or self-employed professional activity.
The withdrawal period is 14 days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods. In this context, we would like to point out that we do not send partial deliveries. If you order more than one item, we will only ship them together in one package. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by making an unambiguous declaration. For example, by sending a letter by post to the following address: STARBEIT Susanne Sohst, Altonaer Straße 5, 10557 Berlin, Germany. By email: post(at)starbeit-shop.com or by telephone: +49 30 69596763. The withdrawal can also be exercised particularly easily using the withdrawal form provided on the product page. Alternatively, you can use the withdrawal form included with the package. To meet the withdrawal deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the withdrawal period expires. If you withdraw from the contract within the deadline, we will refund all payments we have received in connection with your order, including delivery costs, without delay and at the latest within 14 days from the day on which we received the notification of your withdrawal. For this refund, we will use the same payment method you selected for the original order, unless expressly agreed otherwise. In no case will you be charged any fees for this refund. STARBEIT may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods (e.g. by providing a tracking number), whichever occurs earlier. You must return or hand over the goods to us without delay and in any event no later than 14 days from the day on which you notified us of your withdrawal from this contract. The deadline is met if you send the goods before the expiry of this period. You must bear the direct costs of returning the goods. And you must cover any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to check the condition, characteristics and functioning of the goods. This right of withdrawal does not apply to goods that are unfinished and have been manufactured individually only for you. Return address: STARBEIT Susanne Sohst, Altonaer Straße 5, 10557 Berlin, Germany.
As of: June 2026
